Welcome to our comprehensive Frequently Asked Questions (FAQ) section. This section is designed to serve as a one-stop resource for all your inquiries about our services, products, and more. Whether you're a new user just starting your journey with us, an existing user seeking specific information, or someone with questions about our offerings, we've got you covered. Our FAQs are meticulously organized to provide clear, concise answers to a wide array of questions. We understand that navigating new platforms or services can be overwhelming, and we're here to make that process as smooth and informative as possible. Our FAQs are not just a list of questions and answers; they are a reflection of our commitment to transparency, customer satisfaction, and continuous improvement. We're constantly updating our FAQs to include the latest information and to address the most common concerns our users have. If you have any questions that aren't covered here, please don't hesitate to contact us. Our team is dedicated to providing you with the best possible support and ensuring your experience with us is as seamless and enjoyable as possible. We're here to help, so feel free to explore the questions below or reach out to us directly. Your satisfaction is our top priority, and we're committed to making your experience with us as positive as possible.

For full-time PAYG, you can usually just provide your latest 2 payslips. For casual, you'll sometimes also need your last year's PAYG summary. Self-employed applicants will usually need to provide the full 2 years' financials: personal tax returns, Notice of Assessments, company tax returns, company profit & loss + balance sheet.
The time it takes for a mortgage application varies based on factors like application complexity and the lender. Simple applications with responsive lenders can be quick, while complex ones or slower lenders may take longer. Typically, it is approved within 14 days, sometimes even sooner if time is limited. We will provide an estimated timeline upon submission and keep you informed throughout. In general, most applications are settled within a month, often sooner.
Using a mortgage broker for your home loan has numerous benefits with no downside. We provide personalized care and access to top loan products from a wide range of lenders. In case of complex applications, our expertise ensures a thorough assessment and finding the ideal loan for you.